Sep 16, 2021 | Community, Customer Service, Video
Last week Doug Spurling took us through part one of his onboarding process for building long-term client loyalty. Missed part one? Check it out here! With 10 years of experience, 350 + members, and revenue approaching a million dollars a year… Doug knows a...
Sep 9, 2021 | Video, Community, Customer Service
With over 350 clients and an average revenue approaching a million dollars a year, Doug Spurling is no stranger to client onboarding. Over the last 10 years, Doug and his team have worked hard to perfect an onboarding process that builds loyalty and improves...
Jul 29, 2021 | Video, Customer Service
Most gym owners think their retention is pretty strong, but most gym owners also don’t know their numbers. In this episode of Just One Thing, we get into the weeds on the numbers behind great retention for training gyms (and what you can do to achieve it). ...
Jul 22, 2021 | Video, Customer Service
Are you struggling with clients ghosting you? It’s all too common of a problem… You have a client that randomly stops showing up for their sessions. As a concerned coach, you invest some time into reaching out to them but they never respond. You have no...
Jul 15, 2021 | Community, Customer Service, Video
From marketing to retention, the key to success is a deep understanding of your ideal client. The longer you’re in business and the more your business grows, the harder it is to stay in touch with your ideal clients’ wants, needs, and aspirations. But that’s...
Jul 8, 2021 | Video, Customer Service
Smart gym owners realize that amazing retention is necessary for strong profitability. So how do you get amazing retention? You need to have an incredible client experience. This goes beyond the standard bottle of water that the front desk gives out. We are talking...
