Nov 17, 2022 | Community, Customer Service, Marketing, Retention
Does this sound familiar? – “I’m JUST saying.” – “I’m JUST checking in.” – “I’m JUST asking.” Translation – – “I’m SORRY for speaking.” – “I’m SORRY...
Nov 11, 2022 | Community, Customer Service, Marketing
Let’s talk objections… again… but this time let’s pair them down and look at “objections” a little differently. Explanation: It’s not you, it’s me… I’m focusing on me right now… I’m just too busy; it’s not fair to you… I just need some space… We’ve grown apart…...
Nov 4, 2022 | Community, Customer Service, Marketing
Want to get REALLY good at closing? Just ask. Really, it’s that simple. One of the biggest mistakes amateur salespeople make is not asking for the sale. Let’s get real for a second and talk about what that means. “So here are my programs…(stop)” is NOT...
Oct 27, 2022 | Customer Service, Marketing
You get to the end of your strategy session, you finally speak the words, “which program would you like to start with?” and without making eye contact they utter the words, “I’d like to think about it.”, “I need to speak to my spouse”, “I…anything but hand you my...
Oct 20, 2022 | Community, Customer Service, Marketing
Your prospect pulls up in a white SUV. As she gets out, a red, hot wheels toy mustang falls from the door. She sighs and stares at it. “There it is,” she says with a heavy breath, recalling the previous night’s “all hands on deck” search...
Oct 9, 2022 | Community, Customer Service, Retention
…Ask terrible questions or none at all, and they’ll be looking for the exit. Skillful questioning yields important information, builds strong relationships, and can help you make remarkable first impressions. Notice the word “skillful.” Not just any...
