Apr 22, 2021 | Customer Service
“People everywhere are just completing tasks to move onto the next to-do item. They’re going through the motions. They’re reading scripts. There’s no ownership.” That’s how a flourishing, multi-location gym owner recently described the state of client experience in...
Apr 15, 2021 | Community, Customer Service, Marketing
It’s no accident that a boutique fitness studio in Columbia, Missouri has found enormous success… Evolved Personal Training has been delivering its promise of a highly-tailored, technology-supported training for 11 years – a business model that...
Apr 8, 2021 | Customer Service, Marketing
What separates you from the other fitness studios in your area? You can probably rattle off three to five distinct advantages you have over other trainers or facilities… “We have state-of-the-art equipment and amenities.” “We have the best prices in the county.”...
Apr 1, 2021 | Community, Customer Service, Marketing
Six months ago, Fitness Destinations owner Jamaal Miller found himself unable to escape his work. The term “work-life balance” was a foreign and seemingly impossible concept, and between working seven days a week and responding to client messages at all hours of the...
Mar 20, 2021 | Uncategorized, Customer Service, Technology
I was mad. No, I was angry. And most of all, I was disappointed in MYSELF. It had been 6+ weeks since my last training session. My work schedule had been super hectic, and as a result, I had fallen back into my old habit of not going to the gym. I knew...
Mar 18, 2021 | Community, Customer Service, Uncategorized
Results Only Fitness is changing what many gym owners thought was possible for community engagement. In fact, co-owner Bobby Kelly reports retention and usage numbers that most other business owners would need to see to believe. Their average client lifespan is 8.5...
