“So, based on my slow progress, do you think we should change course from what we decided in our last session?”
The client leaned forward inquisitively.
Panicking, she flicked through the nine open apps on her phone, furiously scanning the different note sections looking for a hint–any kind of hint–as to what “course” she and her client had committed to previously. It’d been two weeks since their last nutrition accountability session, and Jayme, for the life of her, couldn’t recall what they’d talked about.
Jayme del Rosario, head coach and owner of Lift with Jay, is sharp as a tack; she’s well-educated; and her strong coaching skills set her training apart from big-box competitors. She has all the makings of an elite entrepreneur, but fitness business ownership was testing her in ways she hadn’t expected.
It was testing her memory.
Most fitness professionals can empathize with Jayme. When you’re juggling 40 high-service training clients, session details can run together…no matter how much you care for each unique person. And while there are plenty of apps out there to manage and store your notes, data, and client communication, finding the information you need when you need it is an ever-present challenge.
Combined with the huge pivots the fitness industry has had to endure in the last 12 months, keeping track of hundreds of text messages, DMs, email check-ins, progress photos, MyFitnessPal diary entries, client birthdays and anniversaries across a handful of platforms was becoming overwhelming.
Jayme knew there had to be a better way.
“It was a lot of administrative work, and a lot of not having any boundaries…[I spent] so much time trying to remember everything that I had to do because I was running everything on my own. You’re wearing all the hats, you’re doing marketing, you’re doing admin, you’re doing billing…It was a lot,” Jayme shared.
It wasn’t until she found Naamly that her to-do list and client communication became manageable. Suddenly, the hundreds of text messages, DMs, email check-ins, progress photos, MyFitnessPal diary entries, client birthdays and anniversaries could all be housed in a single place.
She describes Naamly as her “own personal assistant” that centralizes her client texting, client progress tracking, client retention communications, and lead management.
It’s been huge for my customer care, and everyone feels like I’m coaching them and I’m on top of [my communication]. Now, I take a small amount of time, like 30 minutes max, on Mondays or Fridays to go through my [client] list and ask myself, ‘Who do I need to check in with?’ That used to take me an hour or two each day!”
“It has been HUGE for my customer care, and everyone feels like I’m coaching them and I’m on top of [my communication]. Now, I take a small amount of time, like 30 minutes max, on Mondays or Fridays to go through my [client] list and ask myself, ‘Who do I need to check in with?’ That used to take me an hour or two each day!”
Jayme also shared her life outside of fitness business ownership has been positively impacted since becoming a Naamly user. Like many driven, high-performing gym owners, she struggled to maintain a sense of work-life balance and not respond immediately to client messages around the clock. With Naamly, that’s all changed.
“[With Naamly], I can mark messages as unread and reply to it when I set time aside to do so. I have peace of mind that if I do glance [at messages], I easily put it back away and not work through my break or work all weekend. And I haven’t lost any clients doing this, so that’s been fantastic.”
Gone are the days when Jayme was stuck sifting through endless apps for a client’s information. Naamly’s ability to integrate apps and consolidate data on its user-friendly interface alleviates the burden of Jayme having to keep track of everything herself. In her words, Naamly “has made a huge difference” for Lift with Jay.
“I’m not going into Google Sheets and apps and keeping things separate anymore. I can quickly check and get what I need…that’s big. It’s hard to put a price on that because I have so much more time and much less stress.”
Does Jayme’s story resonate with you? Are you struggling to juggle all of the client communication and data-tracking that comes with fitness business growth? Schedule a FREE demo with Naamly today to see how it can reduce your stress, buy back your time, and make running a successful business easy with our easy-to-use, all-in-one software. Sign up for your demo below!
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