May 5, 2020 | Customer Service
Kim Flores, owner of Fit Phoenix, has been in business for over 10 years. She and her team provide fitness and wellness services for people who live in the downtown Phoenix area. As with most gyms of any size, Kim noticed a problem with client retention. She was...
Apr 24, 2020 | Community, Customer Service
Larry Graham started Athletes Performance Enhancement (A.P.E.) to give kids an opportunity to understand who they are, and what their potential can be. He describes his 5,000 sq foot facility in Mesa, Arizona as a “bridge from home to an activity base. This is a place...
Apr 22, 2020 | Community, Customer Service, Technology
What sets you apart from other service providers is the unique personal relationship you can develop with clients. Running a successful fitness business in “normal” times requires a lot of personal interaction — even more than the 60 minutes at a time that your...
Apr 18, 2020 | Customer Service, Community, Technology, Uncategorized
Kolton Morrison started Orenda Force, a professional fitness and athletic performance coaching facility in Cave Creek, Arizona to make a difference. His focus has been on establishing a fitness platform that’s affordable for members and helps them actually realize...
Apr 14, 2020 | Uncategorized, Community
The last few weeks have been one of the biggest tests of our lives/careers, maybe even especially for the fitness industry. Everything is being tested — cash reserves, emergency planning, bookkeeping, customer communication systems, and more. But perhaps most of...
Mar 20, 2020 | Uncategorized
You’ve probably seen the old British war poster with the words “Keep Calm and Carry On.” This poster (although never actually displayed in the UK) was created during a time of intense uncertainty. The British were preparing for potential air raids, invasion, or both....
