Apr 22, 2020 | Community, Customer Service, Technology
What sets you apart from other service providers is the unique personal relationship you can develop with clients. Running a successful fitness business in “normal” times requires a lot of personal interaction — even more than the 60 minutes at a time that your...
Apr 18, 2020 | Customer Service, Community, Technology, Uncategorized
Kolton Morrison started Orenda Force, a professional fitness and athletic performance coaching facility in Cave Creek, Arizona to make a difference. His focus has been on establishing a fitness platform that’s affordable for members and helps them actually realize...
Apr 14, 2020 | Uncategorized, Community
The last few weeks have been one of the biggest tests of our lives/careers, maybe even especially for the fitness industry. Everything is being tested — cash reserves, emergency planning, bookkeeping, customer communication systems, and more. But perhaps most of...
Mar 20, 2020 | Uncategorized
You’ve probably seen the old British war poster with the words “Keep Calm and Carry On.” This poster (although never actually displayed in the UK) was created during a time of intense uncertainty. The British were preparing for potential air raids, invasion, or both....
May 1, 2019 | Community, Marketing
Show of hands – who likes going through the hiring process? No one? Makes sense. It doesn’t matter if you’re the job seeker or hiring manager – the process can be long and stressful. As an employer – the importance of finding the right fit is more crucial than...
Apr 19, 2019 | Community, Customer Service, Marketing
Fit Phoenix owner Kim Flores talks about being able to finally pay herself. There are few better moments for a small business owner than the one when the ledger goes from red to green. It’s the moment when all the late nights and stressful mornings finally pay...
Apr 9, 2019 | Marketing, Community
If you run a small business, you need to be active on social media. Facebook has over 1.2 billion monthly active users, Instagram has reach a billion and Twitter is over 320 million. These massive numbers are reason enough to create social media profiles and start...
Feb 26, 2019 | Customer Service, Community
When you eat at a restaurant what is one of the first things you notice? The décor? The lighting? The salt and pepper shakers? No – you notice the quality of the service. We’ve all had great experiences with certain businesses, but have also had poor ones. The...
Feb 5, 2019 | Customer Service, Community
Running a small business is hard, and making money isn’t as easy as it sounds. Like working out, it takes time and serious effort to see positive results. One of the best ways to succeed is by turning your current clients into raving fans. It’s well known that it can...
