Jun 10, 2021 | Community, Customer Service
Doug Spurling is no stranger to hustle. And he’s no stranger to leadership and fast growth. When Doug started his Spurling Fitness, he knew there had to be a better way to run an efficient, high-performing gym than how he’d seen it done in his early training...
May 27, 2021 | Community, Customer Service, Technology
If you’ve been a business owner for any length of time, you know the following is true: Fitness business owners wear lots of hats. The administrative hat. The manager hat. The customer service hat. The marketing and sales hat. The training hat. The business owner and...
May 13, 2021 | Community, Customer Service, Marketing, Press Release, Technology
It’s not for the faint of heart. Only a handful can pull it off. It’s polarizing. Many would consider it a risky branding strategy. One false move and it could potentially wreck a business… But, consistently doing it well could mean MASSIVE success in creating a...
May 6, 2021 | Technology, Customer Service
Raise your hand if you’ve ever received a text message that said something like this: Tony’s Pizza: Don’t miss out on our limited time offer of 30% off all carryout pies! Memorial Day weekend only…get it while you can ? You probably reacted one of two ways to...
Apr 29, 2021 | Customer Service, Community, Technology
Wake up. Train clients all morning. Tackle your task list (payroll, scheduling, responding to client messages). Train clients until close. Repeat. If you’re a fitness business owner, this daily cycle is all too familiar. Not only is there never enough time in...
Apr 22, 2021 | Customer Service
“People everywhere are just completing tasks to move onto the next to-do item. They’re going through the motions. They’re reading scripts. There’s no ownership.” That’s how a flourishing, multi-location gym owner recently described the state of client experience in...
