May 23, 2020 | Community, Customer Service
Advantage Training is a private training studio in Scottsdale, Arizona that is completely focused on the customer experience. Not long ago, they noted that while they certainly had happy members, their utilization rate of their gym had peaked at right around 22%. To...
May 5, 2020 | Customer Service
Kim Flores, owner of Fit Phoenix, has been in business for over 10 years. She and her team provide fitness and wellness services for people who live in the downtown Phoenix area. As with most gyms of any size, Kim noticed a problem with client retention. She was...
Apr 24, 2020 | Community, Customer Service
Larry Graham started Athletes Performance Enhancement (A.P.E.) to give kids an opportunity to understand who they are, and what their potential can be. He describes his 5,000 sq foot facility in Mesa, Arizona as a “bridge from home to an activity base. This is a place...
Apr 22, 2020 | Community, Customer Service, Technology
What sets you apart from other service providers is the unique personal relationship you can develop with clients. Running a successful fitness business in “normal” times requires a lot of personal interaction — even more than the 60 minutes at a time that your...
Apr 18, 2020 | Customer Service, Community, Technology, Uncategorized
Kolton Morrison started Orenda Force, a professional fitness and athletic performance coaching facility in Cave Creek, Arizona to make a difference. His focus has been on establishing a fitness platform that’s affordable for members and helps them actually realize...
Apr 19, 2019 | Community, Customer Service, Marketing
Fit Phoenix owner Kim Flores talks about being able to finally pay herself. There are few better moments for a small business owner than the one when the ledger goes from red to green. It’s the moment when all the late nights and stressful mornings finally pay...
