Jun 8, 2020 | Community, Technology
Elias Scarr is the General Manager for Results Fitness in Newhall, California. As one of Men’s Health Magazine’s “Top 10 Gyms in America,” the success of Results Fitness is evident — they are crushing it! Elias says that he had “the luxury of jumping into a...
May 28, 2020 | Technology, Marketing
As you run the day-to-day of your fitness business, you’ve learned the value of good communication. Hopefully you have tapped into the power of texting your members…it’s a great way to quickly and easily stay in touch. But, if you’re not careful, texting...
May 23, 2020 | Technology, Community
Just like everyone else, you have probably been glued to various communications channels to get news, updates, and information during the COVID-19 crisis. You have likely been frustrated with inaccurate information. You have no doubt been frustrated with slow,...
May 23, 2020 | Community, Customer Service
Advantage Training is a private training studio in Scottsdale, Arizona that is completely focused on the customer experience. Not long ago, they noted that while they certainly had happy members, their utilization rate of their gym had peaked at right around 22%. To...
May 5, 2020 | Customer Service
Kim Flores, owner of Fit Phoenix, has been in business for over 10 years. She and her team provide fitness and wellness services for people who live in the downtown Phoenix area. As with most gyms of any size, Kim noticed a problem with client retention. She was...
Apr 24, 2020 | Community, Customer Service
Larry Graham started Athletes Performance Enhancement (A.P.E.) to give kids an opportunity to understand who they are, and what their potential can be. He describes his 5,000 sq foot facility in Mesa, Arizona as a “bridge from home to an activity base. This is a place...
