Sep 19, 2020 | Community, Customer Service
As gyms continue to open their doors across the country it’s inevitable to find that many members, oftentimes extremely devoted gym goers, have lost their enthusiasm for fitness. It could’ve been the Pandemic that held them back or perhaps it was extenuating...
Sep 12, 2020 | Community, Customer Service, Nutrition
There was a time – before fitness became an integral part of your life – where proper nutrition and how to go about it might’ve seemed a little daunting. For a lot of your members, they’re in that same boat of not knowing what to do. As gym owners and...
Sep 5, 2020 | Community, Customer Service
Designing ways to enhance your customer relationships doesn’t have to be a head scratcher. When you own a business (especially a gym) it’s important to be proactive in the decision making process that comes with building stronger, more consistent customer...
Aug 23, 2020 | Community, Customer Service
As a gym owner there’s a multitude of things you need to think about on a daily basis. Knowing they need to engage with their customers, they send out text messages or emails, letting their members know about this new workout or successful meal plan. Or maybe they try...
May 23, 2020 | Community, Customer Service
Advantage Training is a private training studio in Scottsdale, Arizona that is completely focused on the customer experience. Not long ago, they noted that while they certainly had happy members, their utilization rate of their gym had peaked at right around 22%. To...
May 5, 2020 | Customer Service
Kim Flores, owner of Fit Phoenix, has been in business for over 10 years. She and her team provide fitness and wellness services for people who live in the downtown Phoenix area. As with most gyms of any size, Kim noticed a problem with client retention. She was...
